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Who Can Book a Telehealth Appointment?
Walk In serves eligible patients in selected communities, including North Vancouver. Review the current location list and service exclusions in the booking portal before booking. MSP-covered visits are free for eligible patients; fees apply to uninsured services.
When Can I Book?
Appointments are generally offered Monday–Friday, 9 a.m.–5 p.m. Some weekend appointments may also be available. Times vary, and doctors may be fully booked for the day. Check the booking calendar for current availability.
Booking slots open 72 hours in advance and are available on a first-come, first-served basis. If no suitable time is available, check again or use HealthLink BC’s Find Care directory to explore other services.
Prepare for Your Phone or Video Appointment
Have your medication list, allergies, relevant test results and questions ready. Choose a private place and keep the phone or device used for your appointment nearby. Your doctor may need video or recommend an in-person assessment.
Use our virtual appointment preparation checklist before your visit.
What Happens After the Appointment?
Your doctor will explain the next steps. A prescription or test requisition may be provided when medically appropriate. If a prescription is issued, it can be sent to your preferred pharmacy. Ask the pharmacy about dispensing, delivery and medication costs.
Some concerns require an in-person examination. Your doctor will advise you on an appropriate next step.
What Our Doctors Can Do At Your Telehealth Appointment
Virtual care can reduce travel and time spent in a waiting room for concerns suitable for phone or video assessment. Appointment availability varies, and some concerns need in-person care.
Walk In Medical Care
We connect you with doctors via phone or video call. They can help navigate your concern and create a management plan to get you feeling better. Accessing quality telehealth in BC has never been easier.
Prescriptions
A doctor can assess whether a prescription is appropriate. If one is issued, ask your preferred pharmacy about medication, dispensing and delivery costs.
Online Doctor’s Notes
Sometimes you need to take time off school or work, not only to feel better but also to make sure others don’t get sick. We can help with that. Our BC telehealth doctors can email you a note if medically indicated.
Blood Test Forms
Some issues require further investigation and monitoring. Our online doctors can provide blood test requisitions where indicated. It can be emailed directly to you or sent to a nearby Lifelabs location.
Imaging Requisitions
If necessary, our doctors can also provide an imaging requisition in order to accurately diagnose your condition. This can be emailed to you or sent to a nearby imaging facility, such as West Coast Medical Imaging.
General Medical Advice
Managing your health can be complicated. We’re here to help. Our telehealth doctors can provide advice to patients in British Columbia to help relieve their concerns through our virtual care consultations.
When Virtual Care Is Not Suitable
Walk In is not for medical emergencies, ICBC or work-related injuries, prolonged absence or disability assessments, controlled prescriptions, or ADHD assessments, referrals or medications. Some concerns, including ear problems or persistent vertigo, need in-person assessment. Review the current booking notice before proceeding. For a medical emergency, call 911.
Medical Emergencies
Call 911 for a medical emergency. Do not book a virtual visit for severe or sudden symptoms that may need emergency care, such as chest pain, difficulty breathing or stroke symptoms. For non-emergency advice about where to seek care, call HealthLink BC at 8-1-1.
ICBC and Work-Related Injuries
Walk In does not provide care for ICBC or work-related injuries.
Prolonged Absence and Disability Assessments
Walk In does not provide prolonged absence or disability assessments.
Controlled Prescriptions and ADHD
Walk In does not provide controlled prescriptions, such as sedatives, benzodiazepines or opioids, or ADHD assessments, referrals or medications.
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Telehealth FAQs
Have questions about telehealth in BC? Here are answers to some of the most common questions about our telehealth services.
What is telehealth, telemedicine, or virtual care?
Telehealth, telemedicine, and virtual care all essentially mean the same thing. They refer to medical care which is delivered through technology such as your phone or computer. These visits are with licensed medical professionals such as doctors and are usually conducted via video or phone call. Not all issues are appropriate for virtual care and consequently, it does not serve as a replacement to longitudinal care or in-person assessments.
Why should you choose telehealth visits on Walk In?
Many of the issues which are usually seen in traditional walk-in clinics can be managed on Walk In. These visits can be done in the comfort and privacy of your own home, via phone or video, and are with Canadian licensed primary care providers.
Our virtual platform allows you to get episodic medical attention as needed. It has several other advantages, including:
- Increased health care accessibility (especially to those with limited mobility, time, or transportation options)
- Access by phone or video when an appointment is available
- Provision of patient centred services
Keep in mind that virtual visits do not act as a substitute for in-person assessments or care. Not every medical issue can be addressed virtually, therefore in-person appointments or assessments may still be necessary.
Is telehealth covered by insurance?
MSP-covered visits are free for eligible patients. Fees apply to uninsured services, including doctor’s notes and private visits. Walk In does not bill third-party insurers directly; check your plan before assuming a receipt will be reimbursed.
Where can I find telehealth or telemedicine services in BC?
Walk In serves eligible patients in selected Lower Mainland communities, including North Vancouver. Check the location list, service exclusions and available appointments before booking. Visits take place by phone or video with BC-licensed doctors.
Why should I choose telehealth over a walk in appointment?
Phone or video appointments can be convenient for concerns suitable for virtual care. Available times vary, and an in-person examination may still be needed.
When should I go to an emergency department?
Although emergency departments can have wait times, these visits are necessary in urgent and life-threatening situations. You would be triaged according to how unwell you are once there, so you may not have to wait. You should go to the emergency room when you need serious medical attention that is beyond what a walk-in clinic, your family physician, or an urgent care centre can handle. This can include, but is not limited to conditions such as:
- Chest pain and/or palpitations
- Worsening abdominal pain
- Head injuries
- Broken bones
- Numbness, weakness, dizziness, or neurological changes in your body
- Sudden changes in vision or eye pain
- Sudden leg swelling
- Any concern that you feel warrants emergent attention
Please note that if you need emergency care, call 911 or visit your local emergency department. You should not use telehealth services for medical emergencies.
Walk In does not provide medical advice. The contents of this website, including text, graphics, images and any other material are intended for informational and educational purposes only and are not intended to substitute for professional medical advice, diagnosis or treatment.