Register Your Information for a Virtual Doctor’s Appointment
Click Book Now to start registering your information. If you are insured under the Medical Services Plan (MSP), your telehealth visits are covered. If not, you can still speak with one of our online physicians but will have to pay per visit. You must be located in Metro Vancouver in order to access Walk In’s virtual care clinic
The doctors on Walk In’s online virtual care platform currently working set schedules and our booking slots for telehealth appointments open up 72 hours in advance. Bookings work on a first-come, first-serve basis.
If no appointments are available, please check back another day or seek care at another trusted facility such as an urgent care centre or traditional walk-in clinic.
Connect With a Doctor Online
You can access our telehealth services via phone, tablet, or computer. Your doctor will connect with you at the designated time via your selection of phone or video call. Please allow for minor delays which may naturally occur while our doctors help others who are not feeling well.
The doctors on Walk In’s online virtual care platform will try their best to address your needs. Please note that not all issues can be appropriately managed via virtual care and some issues may require an in-person assessment.
Our doctors may direct you to our physical location if you live in close proximity, a local urgent care centre, or emergency room for assessment if your issue cannot be addressed virtually or requires higher-level care.
Get Diagnosed and Treated Over Your Phone or Computer
Feeling unwell is not pleasant. That is why our network of online doctors working out of BC will aim to get you feeling your usual self again with appropriate, evidence-based care.
If you require an online prescription, it can be sent to a pharmacy of your choice or delivered to your doorstep at no added cost.
Please note: Walk In is not a pharmaceutical manufacturer, nor are we an online pharmacy.
What Our Doctors Can Do
Virtual care provides lot of benefits to patients. Walk In’s virtual care platform provides the convenience of skipping stuffy walk-in clinic waiting rooms and long wait times in doctor’s offices. Our doctors can help with numerous issues that can help save you time and get you feeling better.
We connect you with doctors via phone or video call. They can help navigate your concern and create a management plan which gets you feeling better. Virtual doctor’s appointments have never been easier.
Our doctors can prescribe certain medications if deemed necessary during the course of the consultation over your phone or computer. They can be sent to a pharmacy of your choice or delivered to your door at no cost.
Sometimes you need to take time off school or work, not only to feel better but also to make sure others don’t get sick. We can help with that. Our online doctors can email you a note if medically indicated.
Some issues require further investigation and monitoring. Our online doctors can provide blood test requisitions where indicated. It can be emailed directly to you or sent to a nearby Lifelabs location.
If necessary, our doctors can also provide an imaging requisition in order to accurately diagnose your condition. This can be emailed to your or sent to a nearby imaging facility, such as West Coast Medical Imaging.
Managing your health can be complicated. We’re here to help. Our doctors can provide advice to help relieve your concerns through our virtual care consultations.
What Our Online Doctors Can’t Do
Although virtual care has its benefits, not all issues are appropriate for virtual care consultations. Some issues are best addressed in an in-person, emergency, or longitudinal care setting.
Medical emergencies cannot be addressed on Walk In.
These include, but are not limited to:
Chest pains, difficulty breathing, severe infections, fever in children under the age of 6 months, blackouts or feeling like you may blackout, seizures, any impairment in level of consciousness, stroke like symptoms such as impaired sensation or paralysis to one side of your body, inability to speak or comprehend language, any abdominal pain severe enough that you are unable to comfortably walk, broken bones, or any other condition which you feel requires emergent attention.
If you are exhibiting any such symptoms, please visit your local Emergency Department or call 911.
ICBC and WCB
Motor vehicle or work place related injuries are not suitable for Walk In’s online virtual care platform. The care provided by the doctors on Walk In is episodic, periodic, and on a walk-in basis. You are not guaranteed to see the same provider with each subsequent visit. Furthermore, most musculoskeletal injuries require an in-person assessment.
As a result, these issues are best addressed at an in-person clinic, with your regular family physician, or at an urgent care centre.
Disability or Prolonged Absence Forms
Our online doctors cannot fill any disability or long-term absence-related notes or forms.
Walk In’s doctors are unable to prescribe any controlled prescriptions such as narcotic painkillers, benzodiazepines, muscle relaxants, or stimulants.
Awesome experience! Love being able to connect with a doctor online. As a deaf person, the text/chat feature is fantastic. Thanks for a great experience!
Wonderful! Experienced doctor who listened and acted. I wish she was my family doctor.
I am so grateful for Walk In! I have a cold and I couldn’t find a clinic that wasn’t booked up for the next two weeks and didn’t feel I needed to go to urgent care. I could get an appointment with Walk In the next morning and was able to get reassurance and guidance from the doc! Any virus is freaky these days and I appreciate Walk In making it possible to be seen by a doctor.
The doctor called me early which is very appreciated. She was easy to talk to and was very reassuring and helpful. Thank you so much!
Getting an appointment was so easy, I’ve been looking for an option for a while. I’m so happy I’ve found you.
Thanks for having an available appointment for tomorrow! The accessibility of this clinic/service is precisely what is needed in our healthcare system!
The website is extremely easy to follow and use. Such a breath of fresh air. So many sites nowadays are impossible to navigate. Thank you for putting time and effort into your site!
Thank you, that was easy to do even with a fever and feeling really lousy!
Wow! What a great experience video chatting with the doctor. She was kind and patient with me as I explained my concerns. I will be picking up a prescription this afternoon. She also advised me on what to look for if the infection got worse and when to go to see a doctor in person. What a great service you offer and a gap you fill for patients. Thank you ❤️
FAQs About Walk In’s Virtual Care Platform
Find the answers to some of our most commonly asked questions here.
What is Walk In?
Walk In is a virtual care platform that connects you to British Columbia licensed physicians and other health care providers. Walk In provides British Columbians with access to timely and thorough medical care, through tools tailored with their needs in mind.
Is it free to use Walk In?
Generally, yes it is free for certain insured services if you are covered under the Medical Services Plan (MSP) in British Columbia. This includes visits with licensed physicians. Other services, such as doctor’s notes are not covered under MSP. Not all healthcare provider visits are covered under MSP, such as those with a Naturopath. You can submit your receipts for these visits to your third-party insurer. Walk In does not provide direct billing to third party insurers.
How do I use Walk In’s Virtual Care Platform?
Walk In’s online booking process for a virtual doctor’s appointment is straightforward. After clicking “Book Now”, you can select your appointment type. After registering your information, you can select a time and modality which works for you. Visits with our online care providers can take place via phone or video call. You can connect with our doctors to receive care like you would at any other doctor’s office.
What is a walk-in clinic?
A traditional walk-in clinic is a medical facility that provides episodic, non-urgent medical care to those who do not have a family doctor, are unable to go to their family doctor, or cannot secure an appointment in a timely manner. Only basic medical services are provided by walk-in clinics. Walk-in clinics are not meant to replace your family doctor – the best care is longitudinal.
What is the difference between a walk-in clinic and a regular family practice office?
The difference between a walk-in clinic and a regular family practice office is that a walk-in clinic provides episodic, periodic care whereas a regular family practice office provides longitudinal care over an extended period of time. A family practice office typically lets you to see the same doctor who can learn about your personal history and condition in detail.
At a walk-in clinic, on the other hand, you would see a different doctor with each visit, who is likely unfamiliar with your personal history. Walk-in clinics are not meant to replace primary care, but instead they act as a supplement to provide non-urgent, timely care.
What kind of issues can be addressed on a walk-in basis?
Walk-in clinics generally provide routine and non-urgent medical care. Some examples of medical concerns that can be addressed on a walk-in basis include:
- Cold and flu symptoms
- Rashes and insect bites
- Seasonal allergies and minor allergic reactions
- Minor infections
- General questions regarding your health
- Refills for stable medications