Telehealth BC - How It Works with Walk In

Telehealth, telemedicine, and virtual care all essentially mean the same thing. They refer to medical care which is delivered through technology such as your phone or computer. These visits are with licensed medical professionals such as doctors and are usually conducted via video or phone call. Not all issues are appropriate for virtual care and consequently, it does not serve as a replacement to longitudinal care or in-person assessments.

Many of the issues which are usually seen in traditional walk-in clinics can be managed on Walk In. These visits can be done in the comfort and privacy of your own home, via phone or video, and are with Canadian licensed primary care providers.

Our virtual platform allows you to get episodic medical attention as needed. It has several other advantages, including:

• Increased health care accessibility (especially to those with limited mobility, time, or transportation options)
• Easier and quicker access to medical care
• Provision of patient centred services

Keep in mind that virtual visits do not act as a substitute for in-person assessments or care. Not every medical issue can be addressed virtually, therefore in-person appointments or assessments may still be necessary.

If you are covered under British Columbia’s Medical Services Plan (MSP), your telehealth doctor visits on Walk In are covered at no cost to you. Other services, such as doctor’s notes, are not covered under MSP. Walk In does not provide direct billing to third-party insurers, but you can submit receipts for applicable visits to your extended health benefits provider.

Walk In is a telehealth platform serving Metro Vancouver and British Columbia. You can book a telehealth appointment online by clicking Book Now. Our telehealth doctors are licensed in BC and available for phone or video consultations.

Telehealth appointments take place in the comfort and privacy of your own home, via phone or video, with Canadian licensed primary care providers. There is no need to travel to a clinic, sit in a waiting room, or take extended time off work. For non-urgent and common health concerns, telehealth offers a faster, more convenient way to access care.

Although emergency departments can have wait times, these visits are necessary in urgent and life-threatening situations. You would be triaged according to how unwell you are once there, so you may not have to wait. You should go to the emergency room when you need serious medical attention that is beyond what a walk-in clinic, your family physician, or an urgent care centre can handle. This can include, but is not limited to conditions such as:

• Chest pain and/or palpitations
• Worsening abdominal pain
• Head injuries
• Broken bones
• Numbness, weakness, dizziness, or neurological changes in your body
• Sudden changes in vision or eye pain
• Sudden leg swelling
• Any concern that you feel warrants emergent attention

Please note that if you need emergency care, call 911 or visit your local emergency department. You should not use telehealth services for medical emergencies.

Walk In does not provide medical advice. The contents of this website, including text, graphics, images and any other material are intended for informational and educational purposes only and are not intended to substitute for professional medical advice, diagnosis or treatment.