Speak with a Registered Nurse from Fraser Health*
The Fraser Health Virtual Care (FHVC) service is a registered nurse-led call centre that operates from 10am to 10pm, 365 days a year.
When you call FHVC, a nurse can discuss your symptoms, complete a clinical assessment, and offer advice. They are also able to access your Fraser Health medical records to review your history and document your nursing assessment.
This team of nurses also offer general health advice, information, and make referrals to appropriate Fraser Health programs and services.
This service is best suited for residents of the Fraser Health Region. If you are not within this region, please consider using 811.
Fraser Health Virtual Care can help with…
Accessing your Fraser Health medical record to review your medical history and entering your nursing assessment.
Providing a clinical assessment via video conferencing which means that they will examine your symptoms (if applicable) and offer advice.
Giving you health advice, information, and resources.
Making referrals to appropriate Fraser Health programs and services.
Learn more about the Fraser Health Virtual Care (FHVC) service.
What is Fraser Health Virtual Care?
The Fraser Health Virtual Nurses Line is a registered nurse-led call centre that operates from 10am to 10pm, 365 days a year. When you call FHVC, a nurse can discuss your symptoms, complete a clinical assessment, and offer advice. They are also able to access your Fraser Health medical records to review your history and document your nursing assessment. This team of nurses also offer general health advice and information, and make referrals to appropriate Fraser Health programs and services.
Can anyone in British Columbia use the Fraser Health Virtual Care service?
As Fraser Health Virtual Care is located in Fraser Health, our information about resources outside of our health region is somewhat limited. Clients who contact us from outside Fraser Health may find additional information about resources in their health region by accessing 811.
What can Fraser Health Virtual Care do?
Fraser Health Virtual Care can provide navigational support to clients contacting us from any location. This is a little bit like a greeter at the front desk who helps with way-finding information. The navigational information we provide may include: directions to clinics, providing phone numbers for Fraser Health and community resources, and answering basic questions. They can do this over telephone, web chat, or video call.
How does the assessment with the Fraser Health Virtual Care service work?
For clients within BC, the nurses can complete a health assessment over the phone or by video visit only. They cannot perform any client assessments over our web chat feature at this time. If a client connects with the nurse using web chat and they have questions about a specific health issues, the nurse will invite them to have an assessment over the phone or by video call. As part of the assessment, the nurses are able to provide patient specific education, information about resources, and directions for accessing care based on the health assessment performed.
What information does Fraser Health Virtual Care collect?
The nurses at Fraser Health Virtual Care will collect basic demographic information in order to document in the electronic health record. This includes: personal health number (care card number), date of birth, and full name. Documentation of assessments helps to ensure that all of your care providers are able to follow up with your health, and ensures continuity of care within the health care system
*please note: Fraser Health Virtual Care is not managed by walk in.
FHVC is a health authority run service which employs registered nurses from Fraser Health. Fraser Health, and its registered nurses, are independent of and not employed by Walk In. We’ve shared this resource for informational purposes only. Access to and use of third party services or resources on our website are set forth in more detail in our Terms of Service.