The Fraser Health Virtual Nurses Line is a registered nurse-led call centre that operates from 10am to 10pm, 365 days a year.  When you call FHVC, a nurse can discuss your symptoms, complete a clinical assessment, and offer advice. They are also able to access your Fraser Health medical records to review your history and document your nursing assessment. This team of nurses also offer general health advice and information, and make referrals to appropriate Fraser Health programs and services.

As Fraser Health Virtual Care is located in Fraser Health, our information about resources outside of our health region is somewhat limited. Clients who contact us from outside Fraser Health may find additional information about resources in their health region by accessing 811.

Fraser Health Virtual Care can provide navigational support to clients contacting us from any location. This is a little bit like a greeter at the front desk who helps with way-finding information. The navigational information we provide may include: directions to clinics, providing phone numbers for Fraser Health and community resources, and answering basic questions. They can do this over telephone, web chat, or video call.

For clients within BC, the nurses can complete a health assessment over the phone or by video visit only. They cannot perform any client assessments over our web chat feature at this time.  If a client connects with the nurse using web chat and they have questions about a specific health issues, the nurse will invite them to have an assessment over the phone or by video call. As part of the assessment, the nurses are able to provide patient specific education, information about resources, and directions for accessing care based on the health assessment performed.

The nurses at Fraser Health Virtual Care will collect basic demographic information in order to document in the electronic health record. This includes: personal health number (care card number), date of birth, and full name. Documentation of assessments helps to ensure that all of your care providers are able to follow up with your health, and ensures continuity of care within the health care system